Order Confirmation
After placing an order, tracking information will be sent to the email address provided at checkout. If you do not receive tracking information from us within 3 business days of placing your order, please contact us here or submit an email to support@seraphic-skincare.com. A member of our team will respond within 24 business hours to further assist you.

Shipping Costs & Delivery Times
Free shipping is provided for orders placed within the US. All orders will be shipped by the next business day via USPS Ground Advantage™ and usually arrive within 3–7 business days.

Delayed & Lost Shipments
If you have not received your order within 7 business days or it becomes lost during transit, please contact us here or submit an email to support@seraphic-skincare.com. A member of our team will respond within 24 business hours to further assist you.

Order Changes & Cancellations
Because we process orders quickly, any requests to change or cancel an order after it has been placed cannot be guaranteed. You may contact us at support@seraphic-skincare.com within 24 business hours of placing your order, and in the event it has not yet been processed, we will be more than happy to make any requested alterations.

Returns
We honor a free 30-day return policy for all products.* To initiate a return, click here or go to seraphic-skincare.loopreturns.com and follow the prompts. A return label will be provided free of charge. Once the shipment is in transit, a full refund will be issued to the original payment method within 7–10 business days.
*Due to the hygienic nature of our products, we cannot restock used or opened items; however, we require all refunded items to be returned to us for quality control purposes.