Privacy Policy
Last Updated: December 2025
Seraphic Skincare, Inc. (“Seraphic Skincare,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it. This Privacy Policy describes the types of information we collect, how we use it, how we protect it, and the rights and choices available to you. This Privacy Policy applies to your use of seraphic-skincare.com and any associated pages or digital properties (collectively, the “Website”).
By accessing or using the Website, you agree to the practices described in this Privacy Policy. If you do not agree, you must discontinue use of the Website.
This Privacy Policy applies to information we collect:
- On or through the Website.
- In email, text, and other electronic messages between you and the Website.
- From advertising interactions, if those ads or applications link to this Privacy Policy.
Information We Collect
We collect several categories of information from and about users of the Website:
Personal Information
Information that identifies, relates to, describes, or can be reasonably associated with you, including:
- Name
- Billing and shipping address
- Email address
- Phone number
- Date of birth (optional)
- Payment-related information (processed securely via Shopify; we only see the last 4 digits of your card)
- Account login credentials, if applicable
- Information shared with customer service
Transaction Information
Product purchases, order history, returns, and interactions with our customer support team.
Log and Browsing Information
Automatically collected information such as IP address, browser type, device identifiers, pages viewed, referring/exit pages, time spent on pages, and browsing behavior.
Device Information
Device type, operating system, browser settings, language preferences, and approximate location (based on IP address).
Information Collected Through Cookies and Similar Technologies
See our Cookie Policy for details.
Information Provided by Third Parties
We may receive information from advertising networks, analytics providers, or partners, consistent with applicable law.
How We Use Your Information
We use your information for the following purposes:
- To operate, maintain, and improve the Website
- To process and fulfill orders and provide customer service
- To personalize your Website experience
- To send transactional emails (order confirmations, shipping updates, etc.)
- To send marketing communications where permitted
- To prevent fraud and maintain security
- For analytics, research, and business development
- To comply with legal obligations
- For any other purpose disclosed at the time you provide information or with your consent
Disclosure of Your Information
We may disclose your information:
- To service providers who support our operations (Shopify, Klaviyo, shipping carriers, data analytics services, etc.)
- To professional advisors (legal, tax, accounting, etc.)
- To third parties in connection with a merger, acquisition, restructuring, or asset sale
- To comply with legal obligations or enforce our rights
- With your consent or at your direction
- In aggregated, anonymized form for analytics or reporting
We do not sell your Personal Information.
Cookies and Tracking Technologies
We use cookies, pixels, and similar technologies for site functionality, analytics, and advertising. Details are provided in our Cookie Policy.
You may manage cookie preferences through your browser settings and through our cookie consent tool.
Your Rights and Choices
Account Information
You may update your Personal Information by logging into your account.
Marketing Communications
You may unsubscribe at any time by clicking the “unsubscribe” link in our emails or emailing support@seraphic-skincare.com.
Browser Tracking Controls
You may disable cookies in your browser settings, though doing so may impact site performance.
California Privacy Rights
California residents may request information under the “Shine the Light” law by emailing info@seraphic-skincare.com with the subject line “Request for California Privacy Information.”
Do Not Track
We do not currently respond to Do Not Track signals.
Data Security
We implement administrative, technical, and physical safeguards to protect your information. Although we take reasonable steps, no method of online transmission is 100% secure.
Data Retention
We retain Personal Information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.
Children Under 16
We do not knowingly collect Personal Information from children under age 16. If we learn we have collected such information, we will delete it.
GDPR Notice (EU/UK Users)
If you are located in the European Union, United Kingdom, or Switzerland, you have additional rights under the GDPR, including rights of access, rectification, erasure, restriction, portability, and objection.
We have appointed EDPO as our EU and UK GDPR Representatives. Contact details are provided here:
Changes to This Policy
We may update this Privacy Policy periodically. Changes take effect when posted.
Contact Information
For questions or concerns regarding this Privacy Policy, contact:
Seraphic Skincare, Inc.
8400 North Magnolia Avenue, Suite N
Santee, California 92071
Email: info@seraphic-skincare.com