Seraphic Skincare

Privacy Policy

Last updated: April 1, 2025

Seraphic Skincare, Inc. respects your privacy and is committed to protecting it. This Privacy Policy ("Privacy Policy") describes the types of information we may collect from you or that you may provide when you visit the website seraphic-skincare.com (our "Website"),  and our practices for collecting, using, maintaining, protecting, and disclosing that information. Throughout this Privacy Policy, we refer to any person accessing or using this Website as "you," or the "User."

This Privacy Policy applies to information we collect:

• On or through this Website.

• In email, text, and other electronic messages between you and this Website, including through our Text Messaging Service, as defined in our Terms of Use found at https://seraphic-skincare.com/pages/terms-of-use.

• When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this Privacy Policy.

It does not apply to information collected by:

• Us offline (including during in-person events or sales) or through any other means, including on any other website or social media platform profile operated by Seraphic Skincare, Inc. or any third party (including our affiliates and subsidiaries); or

• Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from, or on, the Website, that does not include links to this Privacy Policy. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Please read this Privacy Policy carefully to understand our policies and practices regarding your "Personal Information" (as defined below in INFORMATION WE COLLECT) and how we will treat it. If you do not agree with our policies and practices, your only choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of this Website after we make changes is deemed to be your acceptance of those changes, so please check the Privacy Policy periodically for updates.

Seraphic Skincare, Inc.'s Privacy Assurance

• We do not sell your Personal Information to any nonaffiliated third parties.

• We require our employees to protect your Personal Information and keep it confidential.

• We require persons or organizations that represent or assist us in serving you to keep your information confidential.

CHILDREN UNDER THE AGE OF 16:

Our Website is not intended for children under 16 years of age. No one under the age of 16 may provide any Personal Information to, or on, the Website. We do not knowingly collect Personal Information from children under 16. If you are under 16, do not use or provide any information on this Website, or on or through any of its features/functionality, or provide any information about yourself to us, including your name, address, telephone number, or email address. If we learn that we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at info@seraphic-skincare.com.

INFORMATION WE COLLECT:

We collect several types of information from and about users of our Website, including Personal Information, transaction data, log data, and device data.

Personal Information

We may collect information from you while you use this Website, including:

• Information by which you may be personally identified, such as your name, postal address, email address, telephone number, date of birth, financial information, and other identifying information that you choose to share with us by which you may be contacted online or offline ("Personal Information"); and/or

• Information that is about you but individually does not identify you, such as your gender and other certain information. This information is not considered Personal Information, as it is anonymous statistical data.

Transaction Data

When you carry out a transaction on our website, we may keep a record of this transaction. However, we do not collect any payment card or other sensitive financial data, except for the last 4 digits of your credit card number.

Log Data

When you visit our Website, our servers may automatically log the standard data provided by your web browser. It may include your computer's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

Device Data

We may also automatically collect data about the device you're using to access our Website. This data may include the device type, operating system, unique device identifiers, device settings, and location data. What we collect depends on the individual settings of your device and software.

HOW WE COLLECT INFORMATION:

Information You Provide Directly to Us

The information we collect on or through our Website may include:

• Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website or when creating an account. We may also ask you for information if you report a problem with our Website;

• Records and copies of your correspondence (including email addresses), if you contact us;

• Details of transactions you carry out through our Website; and/or

• Your search queries on the Website.

Information We Collect Automatically

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, as described above. The technologies we use for this automatic data collection may include cookies, JavaScript "tags," or web beacons. For more information on these technologies, see the section COOKIES AND SIMILAR TECHNOLOGIES  below. Information Provided to Us by Third Parties

If we receive Personal Information about you from a third party (for example, our business partners, data brokers, or credit reporting agencies), we will protect it as set out in this Privacy Policy. If you are a third party providing Personal Information about somebody else, you represent and warrant that you have such person's consent to provide the Personal Information to us.

COOKIES AND SIMILAR TECHNOLOGIES: 

We use cookies and similar technologies on our Website to distinguish you from other users and to enable targeted advertising. The technologies we use may include:

• Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies when you first access our Website, and also by activating the appropriate setting on your browser. However, if you decline cookies or select this setting you may be unable to access certain parts of our Website; 

• Web Beacons. Pages of the Website, and our emails, may contain small files known as web beacons (also referred to as clear gifs. pixel tags, Javascript tags, and single-pixel gifs) that permit Seraphic Skincare, Inc., for example, to enable targeted advertising, to count users who have visited those pages, or opened an email, and for other related Website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity).

THIRD-PARTY USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES:

Some content or applications on the Website are served by third-parties, including content providers and application providers. These third parties may use cookies (alone or in conjunction with web beacons or other tracking technologies) to collect information about you when you use our Website. The information they collect may be associated with your Personal Information, or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

HOW WE USE YOUR INFORMATION:

We may collect your information for a number of reasons, specifically:

• To enable you to access and use our Website;

• To enable you to carry out a transaction on our Website;

• To enable you to customize or personalize your experience of our Website;

• To contact and communicate with you;

• To prevent fraud;

• For internal record keeping and administrative purposes;

• For analytics, market research, and business development, including to operate and improve our Website;

• To offer additional benefits to you, including but not limited to sending promotional information about our products/services and/or facilitating competitions and/or giveaways;

• To provide you with information about third parties that may be of interest to you;

• To fulfill any other purpose for which your provide your information and consent; and/or

• To comply with our legal obligations and resolve any disputes that we may have.

DISCLOSURE OF YOUR INFORMATION, GENERALLY:

We disclose Personal Information that we collect or that you provide, as described in this Privacy Policy, in the following circumstances:

• To our subsidiaries and affiliates;

• To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them;

• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Seraphic Skincare, Inc.'s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by Seraphic Skincare, Inc. about our Website users is among the assets transferred. You acknowledge that such transfers may occur, and that any parties who acquire us may continue to use your Personal Information according to this Privacy Policy;

• To fulfill the purpose for which you provide it;

• For any other purpose disclosed by us when you provide the information; or

• With your consent.

DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES:

We may disclose your Personal Information to third party service providers for the purpose of enabling them to provide their services,  including but not limited to:

• Information Technology ("IT") service providers;

• Data storage, hosting, and server providers;

• Analytics companies;

• Error loggers;

• Maintenance or problem-solving providers;

• Ad networks;

• Marketing or advertising providers;

• Professional advisors;

• Payment systems operators;

• Returns platforms; and/or

• Sponsors or promoters of any competition or promotion we run.

We may also disclose your Personal Information to third parties for the purpose of establishing, exercising, or defending our legal rights, including but not limited to:

• Debt collectors;

• Our legal counsel and/or prospective legal counsel; and/or

• Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law.

We may disclose aggregated, anonymized, statistical data and/or non-identifying information about our users without restriction.

CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION:

We strive to provide you with choices regarding the Personal Information you provide to us. The following mechanisms should help to provide you with control over your information:

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. You can also select which cookie categories you accept when you first visit our Website. If you disable or refuse cookies, please note that some parts of this Website may be inaccessible or not function properly.

• Disclosure of Your Information for Advertising. If you do not want us to share your Personal Information with unaffiliated or non-agent third parties for promotional purposes, you may have the option to opt-out by sending us an email stating your request to info@seraphic-skincare.com. However, please note that we may not be able to prevent information from being collected automatically from you based on your interactions with our Website or third-party sites where our ads or products may be present.

• Promotional Offers from Seraphic Skincare, Inc. or Our Affiliates. If you do not wish to have your email address/contact information used by Seraphic Skincare, Inc. or our affiliates to promote our own or third parties' products or services, you can opt-out by sending us an email stating your request to info@seraphic-skincare.com. If we have sent you a promotional email, you may use the unsubscribe option in the footer of the email. This opt out does not apply to information provided to Seraphic Skincare, Inc. as a result of a product or service purchase, or other transactions.

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

ACCESSING AND CORRECTING YOUR INFORMATION:

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, you can review and change your Personal Information by logging into your account profile on the Website and navigating to the appropriate settings page or sending us an email at info@seraphic-skincare.com to request access to, correct, or delete any Personal Information that you have provided to us. We cannot delete some of your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or regulatory requirement, result in fraud, or cause the information to be incorrect.

YOUR CALIFORNIA PRIVACY RIGHTS:

California Shine the Light

If you are a California resident, you have the right to request information from us regarding the manner in which we share certain categories of your Personal Information with third parties for their own direct marketing uses. California's "Shine the Light" Act provides that you have the right to submit a request to us at our email address in order to receive information on the categories of customer information that we shared and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. To obtain this information, please send an email message to info@seraphic-skincare.com with "Request for California Privacy Information" in the subject line and in the body of your message. We will provide the requested information to you in your email address in response.

Please be aware that not all information sharing is covered by the Shine the Light requirements, and only information on covered sharing will be included in our response.

Do Not Track

"Do Not Track" is a preference you can set in your browser to let websites you visit know that you do not want them collecting certain information about you. We do not currently respond to, or honor, Do Not Track signals or requests from your browser.

HOW LONG WE KEEP YOUR PERSONAL INFORMATION:

We won't keep Personal Information for longer than is necessary to present our Website to you or to provide our services to you.

DATA SECURITY:

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us through the Website is secured by TLS technology, and is stored on our secure, password protected servers behind firewalls. We have implemented a restricted employee access for all of our servers containing personally identifiable information.

Any payment transactions will be encrypted using SSL technology. We use Shopify Payments (PCI-DSS compliant) as our payment processor.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

EUROPEAN PRIVACY NOTICE:

General Data Protection Regulation (GDPR) – European Representative

If you are located in the European Union, and pursuant to Article 27 of the General Data Protection Regulation (GDPR), Seraphic Skincare, Inc. has appointed the European Data Protection Office (EDPO) as its GDPR Representative in the EU. You can contact EDPO regarding matters pertaining to the GDPR:

• By using EDPO's online request form: https://edpo.com/gdpr-data-request/

• By writing to EDPO at Avenue Huart Hamoir 71, 1030 Brussels, Belgium

UK General Data Protection Regulation (GDPR) – UK Representative

If you are located in the UK, and pursuant to Article 27 of the UK GDPR, Seraphic Skincare, Inc. has appointed EDPO UK Ltd as its UK GDPR representative in the UK. You can contact EDPO UK regarding matters pertaining to the UK GDPR:

• By using EDPO's online request form: https://edpo.com/uk-gdpr-data-request/

• By writing to EDPO UK at 8 Northumberland Avenue, London WC2N 5BY, United Kingdom

EU privacy rights

If you are located in the EU, the United Kingdom, or Switzerland, you have the following Data Subject Rights with respect to your personal information that we hold:

• Right of access: You have the right to access the personal information that we hold about you;

• Right to rectification: You may have the right to require us to correct any inaccurate or incomplete personal information we hold about you;

• Right to erasure: In certain circumstances, you may have the right to the erasure of the personal information we hold about you (for example, where it is no longer necessary in relation to the purposes for which it was collected or processed);

• Right to restriction: You may have the right to request that we restrict the processing of your personal information in certain circumstances (for example, where the accuracy of the personal information is contested by you, for a period enabling us to verify the accuracy of that personal information);

• Right to portability: In some limited circumstances, you may have the right to portability, which allows you to move, copy, or transfer personal information from one organization to another;

• Right to object: You have a right to object to us processing your personal information when the processing is based on legitimate interests and also to stop us from sending you direct marketing;

• Rights in relation to automated decision-making and profiling: You have the right not to be subject to a decision that affects you based solely on automated processing. We do not perform any automated decision-making or profiling.

If you wish to exercise one of these rights, please contact us at info@seraphic-skincare.com.

Legal basis for processing in Europe

If you are a resident of the EU, the United Kingdom, or Switzerland, we need to inform you about the legal basis on which we collect and use your personal information.  In the EU, the United Kingdom, and Switzerland, the purposes for which we process your personal information are:

• Where we need to perform the contract we are about to enter into or have entered into with your use of the Website;

• For the purposes of legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;

• When we have your consent to do so. When consent is the legal basis for our processing of your personal data, you may withdraw such consent at any time; 

• Where we need to comply with a legal or regulatory obligation.

The legal basis depends on the category of personal information being processed, and the purpose for that processing. The following table indicates each category of personal information we process and the legal bases we rely on to do so. Where legitimate interest has been used as the legal basis for processing, the specific legitimate interest we use has been described. 

Please contact us if you need details about the specific legal basis we are relying on to process your personal information where one or more legal bases have been indicated.

CHANGES TO OUR PRIVACY POLICY:

It is our policy to post any changes we make to our Privacy Policy on this page, with a notice that the Privacy Policy has been updated on the Website home page. If we make material changes to how we treat our users' Personal Information, we will notify you by email to the most recent email address provided to Seraphic Skincare, Inc. through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

CONTACT INFORMATION:

To ask questions or make a comment about this Privacy Policy and our privacy practices, contact us at: info@seraphic-skincare.com or 8400 North Magnolia Avenue, Suite N, Santee, California 92071.